Returns & Exchanges
Due to the perishable nature of our beverages, Jones Soda Co. does not accept returns on soda products, but we are committed to ensuring you are satisfied if your order arrives damaged or incorrect.
Inspect Your Delivery
Upon arrival, please check your shipment for any signs of leakage, broken glass, or incorrect flavor assortments.
Document Issues
Take clear photos of the damaged product and the shipping packaging, as these are required for our team to process a claim.
Contact Support
Email our customer service team within 14 days of delivery with your order number and the photos of the damaged items.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement case at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing